What You should expect from Your Umbrella Company

Guide UK  your umbrella company leading you towards better earnings

Straight Talking Umbrella Company 

These are the Questions to ask any Umbrella Company

There is a lot of advice out there on how to go about choosing an umbrella company and many forums suggest asking a series of questions to help you make the decision. So rather than spending hours trawling websites, we thought we would try and answer them all in one go!
1. What is your margin? 
Guide UK margin is based on whether you invoice weekly or monthly. For a weekly invoice, we retain £16.00 and for a monthly invoice the margin is £50.00. There are ‘no hidden costs’, no joining or leaving fees. We are the cost effective umbrella company in Market. Contractor supermarket has ranked us within Top 20 umbrella companies of the UK.
2. What is the payment cycle?
Guide UK Umbrella will make payment to you as within 12 hours of funds being received from the agency / client. All umbrella companies should retain an amount from the contracted rate as their margin at the point of payment which means that no other deductions should be made at any other times.
3. Speed of payment
Our contractor employees are paid, as standard, through FAST PAY, this means you will benefit from cleared funds in your account within 2 hours of being paid.
4. How long has the scheme been up and running?
Guide UK Umbrella has been trading for over 5 years and is proud of its reputation in the industry for being honest, straight talking and 100% compliant. A recent survey showed that 99% of our contractors would be happy to recommend us – how can over 2,000 contractors be wrong?
5. Are there any service level guarantees?
At  Guide UK Umbrella, we take customer service extremely seriously. We have set-up a Customer Service Charter to ensure all contractor employees of Guide UK umbrella receive the same high levels of customer service. If we do not meet the levels of customer service set out in the charter, we will process your next invoice free of charge!

Contact us on 01235 468420, info@guideukltd.co.uk,www.guideukltd.co.uk

6. Do you have your own account manager?
Every employee of Guide UK Umbrella Ltd is appointed a personal Account Manager, who is available to deal with any queries that they may have. You can get in touch with your Account Manager through an on-line message board, by email or by telephone.
7. Do you have insurance cover?
Guide UK Umbrella has the following insurances in place to protect all parties involved:
  • £10 million Employers Liability
  • £5 million Public Liability
  • £2 million Professional Indemnity
8. How are expenses treated?
By claiming all appropriate allowances and exemptions you can minimise your tax bill; however, this is not a way of avoiding tax. The rule for claiming expenses is "that an employee or office holder may deduct expenses incurred wholly, exclusively and necessarily in performing their duties". Guide UK umbrella check every expense to ensure that it is deemed allowable by HMRC before allowing it to be processed. 
9. Are there any other benefits?
Guide UK Umbrella employees can also benefit from access to the following: group personal pension scheme, contractor mortgages, private medical cover, childcare vouchers, travel insurance, Give As You Earn, Financial Services, Contractor Accommodation and Foreign Currency Exchange.
10. How is the scheme administered?
Signing Up - Contractors can sign up easily on the website or alternatively one of our advisors can sign you up over the phone.
Timesheets & Invoicing - Guide UK Umbrella have an on-line portal to allow contractors to input all their timesheets and expenses online.

Contact us on 01235 468420, info@guideukltd.co.uk, www.guideukltd.co.uk

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